Alarms

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:

General

The General tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

Field	Description
Alarm name	Enter a relevant name for the alarm object.
Alarm type	Select the type of alarm you want to add to the Directory.
Trigger only once until alarm is reset (call alarms)	Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:

A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, choose the filter type from the Property list, enter a relevant value and select an operator in order to define its meaning. The available filters are described in detail in the table below:

Call alarms

Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains 21 is logged.

Account code

Contains

21

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a Tandem call is logged:

Call type

Equals

Tandem

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier is logged.

Carrier

Equals

BT

Channel

This filter allows you to set up an alarm based on the call traffic going over your telephone lines. To set up the alarm criteria, click on the icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when channel T234 is used to log a call.

Channel

Equals

T234

Chargeband

This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband begins with the characters Mob.

Chargeband

Begins with

Mob

CLI

This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits 2652626.

CLI

Contains

2652626

Cost

This filter allows you set up an alarm in order to monitor calls below or above a specific cost. To set up the cost criteria, enter the relevant value in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the cost of a call is greater than 10.

Cost

Is greater than

10

Destination

This filter allows you set up an alarm based on the destination of the call. To set up the alarm criteria, enter the destination name (or part of its name) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the destination of the call is France.

Destination

Equals

France

Dialled number

This filter allows you set up an alarm when a full or partial number is dialled. To set up the alarm criteria, enter the relevant number in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the dialled number begins with 074.

Dialled number

Begins with

074

Destination

Equals

France

Duration

This filter allows you set up an alarm based on the duration of a call. To set up the alarm criteria, enter the duration in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the duration of a calls is greater than 3600 seconds.

Duration

Is greater than

3600

LCR code

This filter allows you set up an alarm based on Least Cost Routing (LCR) codes. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the LCR code of a calls ends with 680.

LCR code

Ends with

680

Response time

This filter allows you set up an alarm based on response time. To set up the alarm criteria, enter the response time in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the response time of a calls is greater than 20 seconds.

Response time

Is greater than

20

Start time

This filter allows you set up an alarm based on the time a call started. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the LCR code of a calls ends with 680.

LCR code

Ends with

680

Response time

Is greater than

20

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an alarm based on calls made using these codes. To set up the alarm criteria, enter the trunk access code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the runk access code of a calls is 680.

LCR code

Ends with

680