These instructions help you configure your 3COM VCX phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

TIM Enterprise receives FTP transfers from this PBX.

Support Files

3Com VCX-NBX.TDT

3Com VCX-NBX.TDS

Required Tasks

Configure the SMDR output

Configure TIM Enterprise

Configuring your SMDR output

To retrieve the call logging data from your 3COM VCX phone system, you need set up an SFTP transfer using a third-party client software. An example of how to set this up is presented below, using WinSCP - a free FTP client software.

Field	Description
Host name	The IP address or host name of the phone system
Port number	The port number for the SFTP transfer. The default port number is 22
User name	The username required to log in to your 3COM VCX phone system
Password	The password required to log in to your 3COM VCX phone system

Once connected to the phone system, you can transfer the XML CDR files, located by default in opt/3com/VCX/acctxml/db/export, to the call logging PC.

In this example, the XML files are being copied in the following location: C:\Program Files\Tri-Line\TIM Enterprise\FTP, given the FTP folder has been created in advance for this purpose.

Creating a batch file

To enable TIM Enterprise to process the XML files, you need to create a batch file containing the following lines:

In the above example, the {sitecode} needs to be replaced with the unique ID of the site object you are trying to send the data to. The site ID will be displayed in the general properties of the site object in the Directory.

The batch file will rename the .xml file extension with the designated {sitecode} and paste the files into the spool folder. A Windows scheduled task needs to be set up to run the batch file every 5 minutes or so.

Configuring TIM Enterprise

Once the batch has been set up, log in to TIM Enterprise and perform the steps below:

Click on the Directory tab.
Choose the PBX object you want to configure and click Properties.
A new window will open. In the General tab, select 3Com VCX-NBX from the Data format list and tick the Keep a local backup of data box, as shown below:
In the Connection tab, select Receive FTP transfers from PBX from the Connection method list.
In the Username field, enter the username of your 3COM VCX phone system.
In the Password field, enter the password of your 3COM VCX phone system.
Click on the Save button to apply the changes.