User

What is a user?

Users represent the people in your organisation who make use of devices such as telephone extensions, fax machines, etc. When you first configure TIM Enterprise, your users are automatically harvested from the data received from the phone system into a folder named Discovered Users. The properties of each user can be edited afterwards, and users can also be subsequently organised into new user groups, if preferred.

Adding a user

To manually add a user to the system, drill-down to the Directory level where you want to add the user and click on the New object tab, as shown below:

In the new window that opens, select the User object from the Other object list, enter a relevant name and click on the Add button, as shown below:

Configuring a user

To configure a user, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of your user object, as shown below:

General

Field	Description
Name	The name of the user. If no name is entered, the extension number will show instead
Job title	The job title of the user
Extension	The extension number of the user
Email	The e-mail address of the user
Mobile	The mobile number of the user
DDI	The DDI number of the user
Fax	The fax number of the user
IP Phone	The IP phone number of the user
Alt extension	The alternative extension number(s) or the DDI digits of the user, if applicable

Features

Field	Description
Email details of missed calls	Tick this box if you would like this user to receive e-mail notifications every time they have a missed call
Licensed personal call manager
Do not log calls for this user	When selected, calls for this user will not be logged
Do not record calls for this user	When selected, calls for this user will not be recorded
Exclude this user from call statistics	When selected, collection of statistics will not be performed for calls to and from this user
Call barring	This feature is not available on the majority of telephone systems as it requires tight integration with the PBX. If available it will allow you to: Bar user from making calls - Prevents the user making calls. i.e. set a block on teh PBX to prevent outbound calls from this user. Partically Bar calls - For example bar calls to specific numbers or numbers beginning with a specific sequence of digits. You also have the option to bar any further calls if the users exceeds a specific pre-allocted amount.