Creating an extension group

To add a new extension group to the system, click on the icon at the bottom-right corner of the Extension groups panel, as shown below:

A new window will appear, allowing you to enter the name of your new group. Click OK to save the changes.

The new group will be displayed in the Extension groups panel, as shown below:

To apply the changes, click on the Save changes button and enter the date range over which calls should be updated to reflect your new extension configuration.

To add an extension group click on the button beneath the Extension groups window, and the following box will appear:

Type the name of your new extension group into the box named Extension Group e.g. 'Accounts' as shown above.

When you have done this, click on the OK button. Your new group will be displayed in the Extension groups window (left-hand side of the screen).

To create further extension groups repeat the process. Note that you cannot have more than one group with the same name.

When you're done entering all of your groups, you'll end up with a screen similar to the one below:

Always remember to press the button in order for the changes to take effect. When the configuration has been saved, the changes take effect immediately. However, calls made prior to your changes will not necessarily reflect your changes, and so the system asks you what you want to do about these old calls, in the following prompt:

You will be asked to enter the date range over which calls should be updated to reflect your new extension configuration. Enter the range and press OK.

If you just want all calls to reflect the new set-up, click on the All Calls button.

To leave old calls as they are, without updating them, click on the Cancel button.

Depending on the magnitude of changes and the number of old calls you've asked to be updated, this may take some time. A progress indicator is shown in the status bar. When the update has been completed you will receive the following notification.