Frequent Numbers

Introduction
Running the report
Creating the report
The report's results

Introduction

The Frequent Numbers report shows a top-ranking list of the numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider.

Running the report

Access the Reports screen, select the Frequent numbers report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Choose an extension group

To further limit your report's results, you can select a particular group to report on from the drop-down list. To report on all extension groups, select the blank line.

Enter minimum frequency of number

This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been dialled twenty times or more, enter 20 as the minimum frequency, as shown below:

Choose the type of calls to report on

This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.  To report on a specific type of call, select it from the drop-down list:

Specific calls

If you want to report on calls from or to a specific number, enter a full or partial number in the Dialled number or CLI (Caller ID) field, as shown below:

Choose a field to sort by

By default, the report's results are ordered by the total number of calls contained in the report. To sort the results by a different column, select it from the drop-down list.

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

The report's results

Below is an example of this report's output:

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a detailed table displaying a summary of each frequently-called destination. Each column header of the table is described below:

Introduction

Shows a top-ranking list of the most frequent outgoing calls. Use this information, for example, to decide whether you need to invest in private wires to common destinations, such as to your other offices. This report also helps in making decisions about which telecom carrier you should use to various call destinations. Partial telephone numbers can be specified so as to narrow your search down to very specific information, e.g. London numbers only.

Running the report

Click on the function button, on the top right-hand side of the main application window to access the Reports screen.

From this screen, either double-click on the Frequent Numbers report in the reports list or highlight the Frequent Numbers report and press the button, as shown below:

The following Report Selection Criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

Or enter your own custom period

If you want to specify a period not shown in the list, go back to the Select a report period field and select Custom Period from the drop-down list and then enter your Start and End dates and times manually into the boxes provided, as shown above.

Choose a site

If your system is set-up for multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Choose an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Enter minimum frequency of number

If you want to limit the report to number called with a minimum frequency, enter that frequency here. e.g. If you want to display only numbers that have been called twenty times, then enter the number 20 in here as the minimum frequency.

Choose the type of calls to report on

You can choose to report only on specific call types e.g. outgoing connected calls only. If you want to report on all calls, leave blank.

Specific calls

If you want to concentrate on very specific calls, you can enter a full or partial number in the dialled number and CLI box. This allows you to concentrate only on calls to and from this number (or from numbers beginning with this number if a partial number was entered).

Choose a field to sort by

You can sort the report's result in order of cost, call duration or by the number of times a number was dialled (frequency). Choose from the drop-down list, the default being the frequency.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results

The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.

The body of the report consists of a detailed table showing a summary of each frequently-called destination. The following column headers are used, with totals displayed at the foot of the table: