Top 50 Calls

Introduction
Running the report
Creating the report
The report's results

Introduction

The Top 50 Calls report is useful for discovering unusual calling patterns and identifying potential abuse, by highlighting the longest and most costly calls made by people in your organisation. 

Running the report

Access the Reports screen, select the Top 50 Calls from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site to report on

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Choose an extension group

To monitor the call activity for a specific department, select an extension group from the drop-down list. To report on all extension groups, select the blank line.

Choose a particular extension

You can choose to report on a single extension or a range of extensions, by entering the details in the box provided, as shown below:

Type(s) of call

This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.  To report on a specific type of call, tick the appropriate box.

Order results by

By default, the report's results are ordered by cost. To sort the results by a different column, select it from the drop-down list.

Creating the report

The report's results

Introduction

Quickly identify the top 50 calls in terms of cost or duration, for your whole organisation, or a specific group of extensions. This is useful for uncovering abuse or for identifying who is making expensive types of calls, for example calls to Directory Enquiries.

Running the report

Click on the function button, on the top right-hand side of the main application window to access the Reports screen.

From this screen, either double-click on the Top 50 Calls report in the reports list or select the Top 50 Calls report and press the button, as shown below:

The following Report Selection Criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

Or enter your own custom period

If you want to specify a period not shown in the list, go back to the Select a report period field and select Custom Period from the drop-down list and then enter your Start and End dates and times manually into the boxes provided, as shown above.

Choose a site to report on

If your system is set-up for multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Choose an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Choose a particular extension

To find out the top 50 calls made by one extension in particular, type that extension's number in the box provided.

Type(s) of call

The default is to report on all calls. If you would like to report on incoming only, or outgoing only, select from the menu.

Order results by

The default is to order by cost. To change and order by duration, simply select from the short list.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results

The report subscribes to the universal format, including the report's title, a friendly name assigned by you (if applicable), and the usual reporting period and any extra criteria you selected.

The body of the report is a table showing the top calls, arranged as columns, with the following headers: