First & Last Calls

Introduction
Running the report
Creating the report
The report's results

Introduction

The First & Last Calls report allows you to identify the first and last call that took place in your organisation, for any selected entity.

Running the report

Access the Reports screen, select the First & Last Calls report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Select an extension group (optional)

To further limit your report's results, you can select a particular group to report on, or leave blank to report on all groups.

Table format

The report's results will be displayed in a table, whose default width is 50%. To change the width of the table, enter the desired percentage in the box provided, as shown below:

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

The report's results

Below is an example of this report's output:

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report will display in a table containing the following column headers: