Most recent calls

This screen shows the most recent calls output from your telephone system. Calls are arranged such that the most recent are towards the top of the list. The most recent calls view can be customised to show the columns each user prefers to see. To customise, simply click on Headers and select the columns you would like displayed.

Each call displayed is colour-coded according to the same system-wide colour scheme used across TIM enterprise. These are as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Gray: Internal calls
• Red: Abandoned DDI calls (direct Dial in)

The calls you see in the list will depend on the placement of your login in the directory. For example, if you only have access to one site's data, you'll only see calls from that site. If you are an administrator, all calls from all sites will be shown.

NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred

Here is a brief description of each columns available for display on the Most recent calls screen:

Columns displayed

The columns shown in the Most Recent Calls list can be customised specifically for each web user. To do this, click on Headers to display the following header selection panel:

Select the columns you want to include in the list by toggling the green tick symbol alongside each one. When you have finished, click the Save button.

Column headers can be re-ordered by clicking and holding down a column header and dragging it to the new location with your mouse as shown below:

Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.

Editing the layout of the Most Recent Calls list is specific to each web user, so each one can customise it to their individual preference.