Where to add a PBX?

The term PBX is used here to describe a telephone system. This refers to any of a range of a multiline telephone systems typically used in business environments, encompassing systems ranging from small key systems to large scale private branch exchanges (PBX).

TIM Enterprise supports a large number of PBXs. For a full list of supported PBXs, please have a look here.

TIM Enterprise can be configured to take call records from a single PBX covering just one site or one covering multiple sites. You can also connect to a number of individual PBXs located in different places. PBXs can be added anywhere in your directory. Simply drill-down your directory until you reach the point where you would like to add the collection point and click on New object as below:

Select PBX as the object you would like to add and then press Add as shown below. The name given to the PBX is normally its make and model ID.

The example below shows a single ACM switch serving several sites.

The example below shows a Mitel 3300 on the London site.