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Echo's call obfuscation tool automatically masks out sensitive parts of phone calls when users are using nominated web pages. When the system detects a nominated web page, the obfuscation automatically begins.
How it works
TIM Plus or TIM Enterprise in conjunction with our Echo Recording software records the call audio at strategic boundaries in your telecom infrastructure - usually your organisation's telephone lines, rather than each user's telephone handset - some reconciliation is normally required between those boundaries and the actual agent that handled the call.
By default, this reconciliation occurs automatically in TIM, which is how the agent-centric calls that you see in call reports are able to be associated (matched) with each call, as seen from the point of view of a telephone line which delivers calls to many agents.
Our call obfuscation tool allows you to mask out sensitive parts of phone calls. For use with Echo call recording systems.
Assumptions
This guide assumes the following statements are true:
- You have a licensed copy of TIM Plus or TIM Enterprise that includes Echo voice recording
- Your installation is at least version 3.0.0.116
- You have downloaded the Echo Obfuscator tool from Google Chrome