Configuring a Stats Collector

To edit a Stats Collector, simply left-click on it and select Properties from the pop-up menu, as shown below:

General properties

After clicking on the Properties of your Stats Collector, the following screen will appear:

You will need to decide on the Subject for those stats points e.g. User, User Group, Site, Dialled number etc.

You also need to deside on the Reset frequency

Next, add the reset time for your stats points.

Exclusions

On very busy sites or large sites where you're logging thousands of users, you may choose to excude certain calls from Stats. To do this click on the Exclusions tab as shown below. You can choose from any combination of exclusion criteria, by clicking on the button on the top right of the window.

Then select the Property, Operator and Value as shown in the example below:

NOTE: There is no limit to the number of the Exclusions that you can have. You may choose any combination of any of the Exclusions presented in the table below.

The table below explains all the possible combinations that you can have in terms of Exclusions Criteria. You can select the Property first, then pick an Operator and finally insert the Value.

Property	Operator	Value	Description
Account code	equals: to find only exact matches does not equal: to excluding calls to a particular number or beginning with a particular sequence of numbers begins with: to find calls to a particular location e.g. 00 for International does not begin with: to exclude certain calls e.g. 07 for UK mobile/personal ends with: when you want to find calls to a specific DDI does not end with: calls to everywhere except a specific number range contains: to find a call where you only have a portion of the number does not contain: to find a call where you need to exclude certain numbers or portions of numbers	Enter a numerical value corresponding to a phone number, number range or portion of phone number.	If you want to raise an alarm when a call is made using a particular account code, enter the account code here and select equals. e.g. Trigger an alarm when any call is made with an account code '55697'.
Call Type	equals: to find only exact matches does not equal: to exclude calls that don't match	Alarm	You can trigger an alarm when a particular call type happens or does not happen. Simply select, equals or does not equal from the Operator list and the type of call you want to report on from the Value list.
Carrier	equals: calls equal to the value entered here does not equal: calls not equal to the value here e.g. calls that were not free i.e. 0.00	Alarm	If you want to trigger an alarm when a call goes out or does not go out on a particular carrier, select equals or does not equal from the Operator list and choose the carrier from the drop down list in the Value field.
Channel	equals: calls equal to the value entered here does not equal: calls not equal to the value here e.g. calls that were not free i.e. 0.00	Alarm	If you want to trigger an alarm when a call is routed or not routed over a particular channel, selct this Alarm.
Chargeband	equals: does not equal: begins with: does not begin with: ends with: does not end with: contains: does not contain:	Alarm	If you want to trigger an alarm to advise when calls to a specific chargeband have been made use Chargeband as your criteria. This is normally used to set Alarm for calls susing expensive chargebands but can also be used to advise when calls do not use a specific chargeband.
CLI	equals: to find only exact matches does not equal: to find every call except those from that CLI begins with: to find calls that begin with similar CLI numbers does not begin with: to exclude calls from specific CLI's ends with: exclude CLI numbers ending with specific digits does not end with: where the CLI does not end with specific digits contains: to find call from a CLI where you only have a portion of the number does not contain: to find a call from a CLI excluding certain numbers or portions of numbers	Alarm	If you want to trigger an alarm when a call from a particular CLI appears, you simply need to select CLI and equals and type in the telephone number of the number who called. You also have the facility to enter partial numbers e.g. for Irish mobiles select begins with and type '0035386' in the Value field. If you wanted to exclude Irish mobiles, you would simply select does not begin with.
Cost	greater than: all calls above the value entered here less than: all calls below the value entered here equals: calls equal to the value entered here does not equal: calls not equal to the value here e.g. calls that were not free i.e. 0.00	Alarm	Alarms can be triggered when pre-set cost parameters are met e.g. calls above a particular cost. For example you can trigger an alarm for calls above £5.00. NOTE: The alarm does not show a currency as it can be placed at the top of the directory and trigerred regardless of currency. Alternatively if placed within a particular country, site or department, it will only trigger at that point.
Destination	equals: to find only exact matches does not equal: to exclude calls that don't match begins with: to find calls for a partial LCR code does not begin with: to exclude calls over certain carriers ends with: exclude LCR codes ending with specific digits does not end with: where the LCR code does not end with specific digits contains: to find call on an LCR where you only have a portion of the number does not contain: to find a call on LCR excluding certain numbers or portions of numbers	Alarm	Calls to specific destinations can be trigerred e.g. London or USA Mobile in the Value field. This would ensure that an alarm was triggered each time a call to London or a US mobile was made. Additional filters could also be added e.g. a cost filter stating a minimum cost of $5.00
Dialled number	equals: to find only exact matches does not equal: to excluding calls to a particular number or beginning with a particular sequence of numbers begins with: to find calls to a particular location e.g. 00 for International does not begin with: to exclude certain calls e.g. 07 for UK mobile/personal ends with: when you want to find calls to a specific DDI does not end with: calls to everywhere except a specific number range contains: to find a call where you only have a portion of the number does not contain: to find a call where you need to exclude certain numbers or portions of numbers	Alarm	If you want an alarm to be trigerred when a full or partial number is dialled, simply enter the partial or full number in the Value field.
Duration	is greater than: allows you to look for calls longer than the duration entered is less than: allows you to look for calls shorter than the duration entered equals: allows you to look for calls equal to the duration shown does not equal: allows you to look for any call that does not match the duration entered	Alarm	If you want to trigger an alarm when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this Alarm
LCR code	equals: to find only exact matches does not equal: to find any calls over alternative carriers begins with: to find calls for a partial LCR code does not begin with: to exclude calls over certain carriers ends with: exclude LCR codes ending with specific digits does not end with: where the LCR code does not end with specific digits contains: to find call on an LCR where you only have a portion of the number does not contain: to find a call on LCR excluding certain numbers or portions of numbers	Alarm	If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select LCR, pick does not begin with and enter the preferred LCR in the Value field. If using more than one LCR, you may add several and comma separate.
Response time	is greater than: allows to to search for calls where the response time is longer than the number of seconds entered is less than: allows you to search for calls where the response time is below the number of seconds entered equals: allows you to search for call where the response time equals that entered does not equal: allows to to search for calls where the response time differs to that entered	Alarm	If you are concerned about response times, you can trigger an alert to advise when response time above a pre-determined duration are made.
Start time	is greater than: filter for calls that started after this time e.g. after 18:00 is less than: filter for calls that started before this time e.g. before 07:00 equals: filter for calls that started at exactly this time does not equal: filter for calls outside a particular time	Alarm	If you would like to pick up any calls made after a certan time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time is after 20:00:00 or start time is before 07:00:00.
Trunk Access code	equals: to find calls using only this trunk access code does not equal: to find every call that went out not using this trunk access code begins with: to find calls that went out over a trunk access code that began with these digits does not begin with: to find calls that went out over any trunk access code excuding those that began with the digits entered ends with: find calls over any trunk access code ending with specific digits does not end with: find calls over any trunk access code that does not end with specific digits contains: to find calls over any trunk access code where you only have a portion of the number does not contain: to find a call over any trunk access code which does not certain numbers or portions of numbers	Alarm	If you want to pick up calls routed or not routed over a specific trunk access code use this Alarm.
User	equals: does not equal:	Alarm	If you want to look at all calls for a particular user or calls for everyone except a particular user, user this alarm. Note that like all Alarms, this can be used in conjunction with other Alarm filters.
Weekday	equals: does not equal:	Alarm	You may add an Alarm filter to include or exclude certain days of the week.

The example below shows an Exclusion set for Weekends and for Internal calls.

Contents