SwyxWare

These instructions should assist in configuring your SwyxWare to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

By default the CDR information is output to a file. This will need to be changed so the CDR data is outputted to a specific file and specific destination. To do this you will need to have access to the SwyxWare Administration tool. Below you will see the steps to configure the SwyxWare to output the CDR file:

1. Login to your SwyxWare Administration tool.
2. Right-click on the Swyx server you want to configure and click on the Properties button.
3. Now, you should be able to see the properties window, click on the Call Detail Records tab.
4. Click on the Call Detail Records into Text File radio button.
5. In the Save to Folder field enter in the following: \program files\tri-line\tim enterprise\spool\. If you are using a mapped driver enter in the driver letter.
6. In the File Name field enter the following: data.{sitecode}. You can check the site code by browsing to TIM Enterprise, click on the Directory tab and hover over the site and the site code will appear.
7. Click on the OK button and close the SwyxWare Administration tool.

Below, you can find an example of the SwyxWare Administration properties window:

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your SwyxWare:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'SwyxWare'.
4. Left-click on it and select Properties.
5. From the General settings tab select SwyxWare from the PBX model list.

6. In the Connection tab select No connection required from the Connection method list.
7. Finally, click on the Save button.