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Filter the results of the report
To set the report filters, simply choose the report you'd like to run by clicking its name from the report list at the left-hand side of the screen. Then, click on the large button to start the report wizard, as shown below:
The pop-up window that appears allows you to set the parameters of the report wizard. Click on the button at the bottom right of the window, until you reach the Filter the results of the report screen. On this screen, you have the option of filtering out certain calls from your reports, by selecting the values of the parameters, ensuring that only specific calls appear in your report.
Each filter is described in the table below. Alongside each filter there's also an Information icon
which you can click on to see a help prompt describing that particular filter.
| Filter | Description |
|---|---|
| Account code | If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter the account code in this filed. To report on more than one account code, simply comma separate. |
| Call type | This filter allows you to define the type of call you would like to report on. If you would like to report on all calls, leave at the default All calls. |
| Carrier | If you use more than one carrier, you can choose which carriers calls you would like to report on.
To report on all calls from all carriers, leave at default. If you only use one carrier, there will be no drop-down list available and no option to choose a different carrier. |
| CLI | The Caller Line Identification (CLI) is the number associated with the incoming call. This is sometimes withheld by the person making the call.
You may choose to report on calls from a particular CLI or from numbers beginning with a particular CLI by entering the number in here. To report on more than one CLI, simply comma separate. |
| Cost | If you want to add a filter for call costs, select calls 'Above' or 'Below' the cost you wish to define. The value entered should be in your major denomination expressed as a fraction, e.g. GBP 0.04 equates to 4 pence. |
| Destination | To filter calls to a specific named destination (e.g. a place name, or a destination added to your Locations list) enter it here. e.g. London. |
| Dialled number | To filter calls to a specific number, type the number in the dialled number field.
For partial numbers, such as those to a particular area code, just enter the beginning of the number, e.g. 0033 for calls to France, 0161 for calls to Manchester. To report on more than one dialled number, simply comma separate. |
| Duration | To filter calls above or below a particular duration, select the appropriate 'Above' or 'Below' option, then enter the value to compare against, in seconds, in the filed alongside. For example, to show only calls above 30 minutes long, you'd choose >1800, since 30 x 60 seconds = 1800. |
| LCR code | If one or more of your PBX uses Least Cost Routing (LCR), you can filter by LCR code by entering the specific code in the LCR field. |
| Response | This filter allows you to filter based on the response times to calls.
You have the option of filtering calls above or below a specific threshold. The figure you specify is measured in seconds. |
| Start time | To filter calls based on the start time, specify it in the format HH:MM:SS e.g. 8 am would be expressed as 08:00:00. |
| Trunk access code | If you use specific access codes (prefixes) to route calls through specific trunks (channels), you can filter those here by simply entering the code used. |
In the example below, the user wants to filter all inbound calls, that are long than 30 seconds and that happen between 9:00 a.m. and 5:30 p.m.
Run the report
To run the report without setting any further parameters, simply click on the button. To continue adding parameters, click on the button, which will lead you to the Options parameters.