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Introduction
TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:
- Yes/No
- A range
- Multiple choice
********** PIC OF QUESTION TYPES HERE **********
Several scorecards can be created. Scorecards can have questions that apply to all teams or only specific teams.
********** EXAMPLE OF A SCORECARD HERE **********
Understanding the Results
When selecting Web as the output format, this report will appear as shown below.
The example below is of a report showing an example of a scorecard report. Beneath each question you will se the numer of scores. This shows how many people have actually scored the call.
The percentage shown on the right hand side will show the % of scores that apply to the 'Yes/No' and Choice answers.
For range answers, results show the average score as well as the minimum and maximum score achieved.
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If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
