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Introduction
The call volumes report allows you to get a complete picture of your call volumes by for any entity including site, group or user. The image on the right is a graphical representation of the data displayed on the left. The 'Show values/percentages' toggle link will allow you to determine if results are displayed as call volumes or percentages.
This drill-able report provides a clear, graphical and tabular representation of your outbound, answered and abandoned calls, broken down into hourly blocks.
Internal and external calls are itemised separately and every value can be shown as either a percentage or a number.
Understanding the Results
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When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:
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If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
