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In certain circumstances, you may want to collect stats for a particular team, group or site but may want to exclude a particular user e.g. exclude sales manager from sales team stats or exclude MD from site stats.
![]() | NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties. |
Go to TIM Plus Directory and select the site and group where you want to add the stats point e.g. London Accounts, as shown below:

Click on the user that you would like to exclude, and select
at the top right hand-side of the users list, as shown below:
From the pop-up window, go to the Exclude this user from call statistics. Then click , as shown below:
and simply tick
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