Exclude a User from a Stats point

In certain circumstances, you may want to collect stats for a particular team, group or site but may want to exclude a particular user e.g. exclude sales manager from sales team stats or exclude MD from site stats.

NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties.

Go to TIM Plus Directory and select the site and group where you want to add the stats point e.g. London Accounts, as shown below:

Click on the user that you would like to exclude, and select Properties at the top right hand-side of the users list, as shown below:

From the pop-up window, go to the Telephony and simply tick Exclude this user from call statistics. Then click Save, as shown below: