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To add an extension group click on the 
button beneath the extension group window as displayed on the screen above. The following box
will appear:
Type the name of your new extension group into the box named Extension Group e.g. 'Accounts' as shown above.
When you have done this click on the button. Your new group will be displayed in the Extension Group window (left-hand side of the screen).
To create further extension groups repeat the process. Note that you cannot have more than one group with the same name.
When you're done entering all of your groups, you'll end up with a screen similar to the one below:
Always remember to press the 
button in order for the changes to take effect. When the
configuration has been saved, the changes take effect immediately.
However, calls made prior to your changes will not necessarily
reflect your changes, and so the system asks you what you want to do
about these old calls, in the following prompt:
You will be asked to enter the date range over which calls should be updated to reflect your new extension configuration. Enter the range and press .
If you just want all calls to reflect the new set-up, click on the button.
To leave old calls as they are, without updating them, click on the button.
Depending on the magnitude of changes and the number of old calls you've asked to be updated, this may take some time. A progress indicator is shown in the status bar. When the update has been completed you will receive the following notification.