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Call volumes
The graphs on the front screen (dashboard) display your call volumes in various ways, so you can see at-a-glance how busy your site(s) are.
The three graphs shown here represent the following:-
- Call volumes by call type
- Call volumes by half hour
- Call volumes by charge band
Call volume by call type
This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.
Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Gray: Internal calls
- Mauve: Internal non-connected call
- Red: Abandoned DDI calls (direct Dial in)
- Pink: Tandem call
 | NOTE 1: This same colour coding applies throughout TIM Enterprise. NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred. |
Call volume by half hour
This graph shows a snapshot of today calls broken down by half hour starting at midnight and finishing at midnight. Using the same colour coding as shown above, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.
Using the same system-wide colour scheme as in the above graph, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Gray: Internal calls
- Red: Abandoned DDI calls (direct Dial in)
- Pink: Tandem call
Call volume by charge band
This graph shows a snapshot of today's calls based on the destination called. This graph allows you to identify at a glance where you call most often, breaking down your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc. The example shown below shows that most of the calls made here are to personal or mobile numbers.
The colour scheme used in this graph is as follows:-
- Red: Personal/Mobile calls
- Green: Local calls
- Blue: National calls
- Yellow: International calls
- Purple: Other calls