<p>Unlike <span class="reference">Filters</span>, <span class="reference">Options</span> differ depending on the report being run. Some
reports do not have any options. Because all options are not available
on all reports, only the options that can be used with the report
selected will be shown. All other options will be greyed out and can not
be selected.</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options.png" alt="Options" />
<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Option</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Exclude transfers</b></td>
<td class="confluenceTd">Select this option if you would like to exclude transferred calls when
running a report. For example if you were running <span class="reference">Call analysis</span> report
on incoming calls and wanted to see only how well calls were answered
when first presented, you would add the <span class="reference">Exclude transfers</span> option.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Call frequency</b></td>
<td class="confluenceTd"><span class="reference">Call frequencyfrequency</span> allows you to determine how often a number must be called
before appearing in the report. For example, when running a Frequent
<span class="reference">Frequent
Numbersnumbers</span> report, you may want the option of seeing only numbers that had
been called at least 30 times. To do this you would enter the number 30
as an Option in Call frequency
<span class="reference">Call frequency</span>.
</td>
</tr>
<tr>
<td class="confluenceTd">Sort><b>Sort data by</b></td>
<td class="confluenceTd"></>When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span> report, you
may want to order the results to suit. You can select the criteria by
which you want to order the results from the list as shown below:
<ul class="content">
<li><b>equals: </b>to find calls using only this trunk access code</li>
<li><b>is not equal to: </b>to find every call that went out not using this trunk access code</li>
<li><b>begins with: </b>to find calls that went out over a trunk access code that began with these digits</li>
<li><b>does not begin with: </b>to find calls that went out over any trunk access code excuding those that began with the digits entered</li>
<li><b>ends with: </b>find calls over any trunk access code ending with specific digits</li>
<li><b>does not end with: </b>find calls over any trunk access code that does not end with specific digits</li>
<li><b>contains: </b>to find calls over any trunk access code where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call over any trunk access code which does not certain numbers or portions of numbers</li>
</ul>
</td>
</tr>
<tr>
<td class="confluenceTd">Thresholds</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Hide Unused</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Show Legs</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Sort order</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Exclude weekends</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Summary only</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Maximum results</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Group results by</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Hide contacts</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Sort results by</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd">Ignore missed</td>
<td class="confluenceTd"></td>
</tbody>
</table> |