Options

Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

Option	Description
Exclude transfers	Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.
Call frequency	Call frequency allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent numbers report, you may want the option of seeing only numbers that had been called at least 30 times. To do this you would enter the number 30 as an Option in Call frequency.
Sort data by	When running certain reports e.g. Custom report or Top calls report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below: equals: to find calls using only this trunk access code is not equal to: to find every call that went out not using this trunk access code begins with: to find calls that went out over a trunk access code that began with these digits does not begin with: to find calls that went out over any trunk access code excuding those that began with the digits entered ends with: find calls over any trunk access code ending with specific digits does not end with: find calls over any trunk access code that does not end with specific digits contains: to find calls over any trunk access code where you only have a portion of the number does not contain: to find a call over any trunk access code which does not certain numbers or portions of numbers
Thresholds
Hide Unused
Show Legs
Sort order
Exclude weekends
Summary only
Maximum results
Group results by
Hide contacts
Sort results by
Ignore missed