Options

HTML

<p>Unlike Filters, Options differ depending on the report being run. Some 
reports do not have any options. Because all options are not available 
on all reports, only the options that can be used with the report 
selected will be shown. All other options will be greyed out and can not
 be selected.</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options.png" alt="Options" />

<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>

 <table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=120>Option</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Exclude transfers</b></td>
			<td class="confluenceTd">Select this option if you would like to exclude transferred calls when 
				running a report. For example if you were running <span class="reference">Call analysis</span> report 
				on incoming calls and wanted to see only how well calls were answered 
				when first presented, you would add the <span class="reference">Exclude transfers</span> option.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call frequency</b></td>
			<td class="confluenceTd"><span class="reference">Call frequency</span> allows you to determine how often a number must be called
  				before appearing in the report. For example, when running a <span class="reference">Frequent 
				numbers</span> report, you may want the option of seeing only numbers that had 
				been called at least 30 times. To do this you would enter the number 30 
				as an Option in <span class="reference">Call frequency</span>.
		</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Sort data by</b></td>
			<td class="confluenceTd">When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span> report, you
				 may want to order the results to suit. You can select the criteria by 
				which you want to order the results from the list as shown below:
				<ul id="table">
    				<li><b>equals: </b>to find calls using only this trunk access code</li>
    				<li><b>is not equal to: </b>to find every call that went out not using this trunk access code</li>
    				<li><b>begins with: </b>to find calls that went out over a trunk access code that began with these digits</li>
    				<li><b>does not begin with: </b>to find calls that went out over any trunk access code excuding those that began with the digits entered</li>
    				<li><b>ends with: </b>find calls over any trunk access code ending with specific digits</li>
    				<li><b>does not end with: </b>find calls over any trunk access code that does not end with specific digits</li>
    				<li><b>contains: </b>to find calls over any trunk access code where you only have a portion of the number</li>
    				<li><b>does not contain: </b>to find a call over any trunk access code which does not certain numbers or portions of numbers</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Thresholds</b></td>
			<td class="confluenceTd">When running a report like, for example a <span class="reference">Target response</span> report, you 
				may want to define your own thresholds. You can do this by entering the 
				response thresholds you want to report on in seconds as shown below. 
				This will show the response times for calls answered within 10, 20 and 
				30 seconds, respectively.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Hide unused</b></td>
			<td class="confluenceTd">This option gives you the option of excluding unused extensions from the
				 results shown. To exclude unused extension, simply select <span class="reference">Yes</span> from 
				the drop-down list.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Show legs</b></td>
			<td class="confluenceTd">When running a <span class="reference">Custom report</span>, you may not wish 
				to show the individual legs of each call. You simply select <span class="reference">Yes</span> or 
				<span class="reference">No</span> from the <span class="reference">Show legs</span> option to decide.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Sort order</b></td>
			<td class="confluenceTd">Decide if you would like the results displayed in ascending or descending order.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Exclude weekends</b></td>
			<td class="confluenceTd">This option gives you the option of excluding weekend calls from any 
				results shown. If you would like to exclude weekend calls, simply 
				select <span class="reference">Yes</span> to exclude weekend calls.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Summary only</b></td>
			<td class="confluenceTd">When running some bills e.g. a <span class="reference">Phone bill</span>, you may not want to display 
				every calls made in the results. If you want to only show a summary of 
				calls made, instead of listing all calls, select <span class="reference">Summary only</span>.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Maximum results</b></td>
			<td class="confluenceTd">When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span>, you may 
				want to restrict the number of results shown. To do this, simply type 
				the maximum you want in the maximum results field. e.g. If you want the 
				<span class="reference">Top calls</span> report to be restricted to showing only the top 100 calls, 
				type 100 in the <span class="reference">Maximum results</span> field.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Group results by</b></td>
			<td class="confluenceTd">When running something like a <span class="reference">Frequent numbers</span> report, you may want to 
				order the results depending on whether you were more interested in the 
				number dialled or the CLI of the incoming call. To choose which option 
				you would prefer, simply select from the drop-down list.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Hide contacts</b></td>
			<td class="confluenceTd">This allows you to show the number only and not any associated contact name that you may have attached to the number.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Sort results by</b></td>
			<td class="confluenceTd">When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span> report, you
				 may want to order the results to suit. You can select the criteria by 
				which you want to order the results from the list as shown below:-
				<ul id="table">
					<li><b>Dialled number: </b>Will sort results by dialled number. Please note that on PDF report cost will be in descending order. 
						On Web reports all headers are clickable so you can alternate between ascending and descending dialled numbers.
					</li>
					<li><b>Location: </b>Will sort results by location. Please note that on PDF report date &amp; time will be in descending order. 
						On Web reports all headers are clickable so you can alternate between ascending and descending date &amp; time results.
					</li>
					<li><b>Number of calls: </b>Will sort results by the number of calls made. Please note that on PDF report cost will be in descending order. 
						On Web reports all headers are clickable so you can alternate between ascending and descending response times.
					</li>
					<li><b>Total duration: </b>Will sort results by total duration. Please note that on PDF report duration will be in descending order. 
						On Web reports all headers are clickable so you can alternate between ascending and descending duration.
					</li>
					<li><b>Total cost: </b>Will sort results by total cost. Please note that on PDF report cost will be in descending order. 
						On Web reports all headers are clickable so you can alternate between ascending and descending total cost results.
					</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Ignore missed</b></td>
			<td class="confluenceTd">You may choose to ignore missed calls below a defined time e.g. 3 
				seconds. Because the ringtime is so short, these calls 
				are difficult to actually answer and therefore you may not want to 
				include in a <span class="reference">Missed calls</span> report.
			</td>
		</tr>
	</tbody>
</table>

The Options parameter allows you to further narrow down your report results, by excluding certain types of call or sorting the results in a particular manner.

Screenshotmacro

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URL	/download/attachments/1540135/options_1.png

These options are specific to the type of report you are running and differ between report types.

Options_box

Task1	Audio only
Task2	Callback interval
Task3	Call frequency
Task4	Exclude weekends
Task6	Group results by
Task22	Thresholds
Task13	Rank data by
Task5	Exclude transfers
Task21	Show unconnected calls
Task12	Notes only
Task8	Hide contacts
Task11	Include internal
Task10	Ignore missed
Task7	Hide unused
Task9	Hide charges
Task20	Show 'Do not log'
Task19	Show account codes
Task18	Show legs
Task17	Summary only
Task16	Scored only
Task15	Sort results by
Task14	Sort order

HTML
<a id="Audio only"></a>

Audio only

This option allows you to include in your results only calls that have an associated voice recording.

Reporting_option_ent_1

Value1	Audio only
Value2	Yes

HTML
<a id="Callback interval"></a>

Callback interval

This option allows you to define, in hours, the time window in which a call must be responded to, in order to be considered handled. The default callback interval is 24 (hours), but you may enter your own value, as shown below:

Reporting_option_ent_2

Value1	Callback interval
Value2	24

HTML
<a id="Call frequency"></a>

Call frequency

This option determines how frequently a call must have been dialled in order to feature in the results of the report. For example, to include only phone numbers that have been dialled twenty times or more, enter 20 as the minimum frequency, as shown below:

Reporting_option_ent_2

Value1	Call frequency
Value2	20

HTML
<a id="Exclude weekends"></a>

Exclude weekends

To exclude weekend calls from your report's results, select the

Referencemacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Exclude weekends
Value2	No

HTML
<a id="Exclude transfers"></a>

Exclude transfers

To exclude transferred calls from your report's results, select the

Referencemacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Exclude transfers
Value2	Yes

HTML
<a id="Group results by"></a>

Group results by

Choose from the drop-down list whether to group your results by CLI or dialled number.

Reporting_option_ent_1

Value1	Group results
Value2	Dialled number

HTML
<a id="Hide unused"></a>

Hide unused

This option allows you to exclude unused extensions from your report's results.

Reporting_option_ent_1

Value1	Hide unused
Value2	Yes

HTML
<a id="Hide contacts"></a>

Hide contacts

This option allows you to hide the names associated with dialled numbers, CLIs and account codes, as defined in your web user's contacts list. To show only the phone number, select the

Keywordmacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Hide contacts
Value2	Yes

HTML
<a id="Hide charges"></a>

Hide charges

This option allows you to hide any charges applied to your report. To hide charges, select the

Keywordmacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Hide charges
Value2	Yes

HTML
<a id="Ignore missed"></a>

Ignore missed

Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds, enter

Keywordmacro

Label	3

.

Reporting_option_ent_2

Value1	Ignore missed calls shorter than
Value2	3

HTML
<a id="Include internal"></a>

Include internal

To include internal calls in your report's results, select the

Keywordmacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Include internal
Value2	Yes

HTML
<a id="Notes only"></a>

Notes only

If you want your search results to include only calls that have notes associated with them, select the

Keywordmacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Notes only
Value2	Yes

HTML
<a id="Rank data by"></a>

Rank data by

Select from the drop-down list the criteria by which you want to order the report's results.

Criteria

Description

Number of calls

Order results based on the number of calls

Reporting_option_ent_1

Value1	Rank data by
Value2	Number of calls

Cost

Order results based on the cost of calls

Reporting_option_ent_1

Value1	Rank data by
Value2	Cost

Dialled number

Order results based on dialled number

Reporting_option_ent_1

Value1	Rank data by
Value2	Dialled number

Location

Order the results based on location

Reporting_option_ent_1

Value1	Rank data by
Value2	Location

HTML
<a id="Sort order"></a>

Sort order

Select from the drop-down list if you want your report's results to appear in ascending or descending order.

Reporting_option_ent_1

Value1	Sort order
Value2	Ascending

HTML
<a id="Sort results by"></a>

Sort results by

Select from the drop-down list the column by which you want to sort your report's results.

Reporting_option_ent_1

Value1	Sort results by
Value2	Total duration

HTML
<a id="Scored only"></a>

Scored only

This option allows you to include only calls that have a score associated with them, e.g. calls that have already been listened to and scored.

Reporting_option_ent_1

Value1	Scored only
Value2	Yes

HTML
<a id="Summary only"></a>

Summary only

To show only a summary of calls, instead of an itemised list, select the

Keywordmacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Summary only
Value2	Yes

HTML
<a id="Show legs"></a>

Show legs

To show the legs of transferred calls, select the

Keywordmacro

Label	Yes

option from the drop-down list. A

Inlineimage

URL	/download/attachments/1310815/add_button.png

icon will be displayed next to any call with associated call legs.

Reporting_option_ent_1

Value1	Show legs
Value2	Yes

HTML
<a id="Show account codes"></a>

Show account codes

Select this option to display any associated account codes as an additional column in this report.

Reporting_option_ent_1

Value1	Show account code
Value2	Yes

HTML
<a id="Show 'Do not log'"></a>

Show 'Do not log'

This option allows you to include in your results devices whose status is set to not log calls.

Reporting_option_ent_1

Value1	Show "Do not log" devices
Value2	Yes

HTML
<a id="Show unconnected calls"></a>

Show unconnected calls

To show unconnected calls in the report's results, select the

Keywordmacro

Label	Yes

option from the drop-down list, as shown below:

Reporting_option_ent_1

Value1	Show unconnected calls
Value2	Yes

HTML
<a id="Thresholds"></a>

Thresholds

This option allows you to define your response target threshold(s) by entering comma-separated values in the text box provided. The example below shows response time targets for calls answered within 5, 10 and 20 seconds, respectively.

Reporting_option_ent_2

Value1	Thresholds
Value2	5,10,15

Options

Versions Compared

Old Version 11

New Version Current

Key

Audio only

Callback interval

Call frequency

Exclude weekends

Exclude transfers

Group results by

Hide unused

Hide contacts

Hide charges

Ignore missed

Include internal

Notes only

Rank data by

Sort order

Sort results by

Scored only

Summary only

Show legs

Show account codes

Show 'Do not log'

Show unconnected calls

Thresholds