HTML |
---|
<p>Unlike Filters, Options differ depending on the report being run. Some
reports do not have any options. Because all options are not available
on all reports, only the options that can be used with the report
selected will be shown. All other options will be greyed out and can not
be selected.</p>
|
The Options parameter allows you to further narrow down your report results, by excluding certain types of call or sorting the results in a particular manner.
Screenshotmacro |
---|
Border | false |
---|
URL | /download/attachments/1540135/options_1.png |
---|
|
These options are specific to the type of report you are running and differ between report types.
Options_box |
---|
Task1 | Audio only |
---|
Task2 | Callback interval |
---|
Task3 | Call frequency |
---|
Task4 | Exclude weekends |
---|
Task6 | Group results by |
---|
Task22 | Thresholds |
---|
Task13 | Rank data by |
---|
Task5 | Exclude transfers |
---|
Task21 | Show unconnected calls |
---|
Task12 | Notes only |
---|
Task8 | Hide contacts |
---|
Task11 | Include internal |
---|
Task10 | Ignore missed |
---|
Task7 | Hide unused |
---|
Task9 | Hide charges |
---|
Task20 | Show 'Do not log' |
---|
Task19 | Show account codes |
---|
Task18 | Show legs |
---|
Task17 | Summary only |
---|
Task16 | Scored only |
---|
Task15 | Sort results by |
---|
Task14 | Sort order |
---|
|
HTML |
---|
<a id="Audio only"></a> |
Audio only
This option allows you to include in your results only calls that have an associated voice recording.
Reporting_option_ent_1 |
---|
Value1 | Audio only |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Callback interval"></a> |
Callback interval
This option allows you to define, in hours, the time window in which a call must be responded to, in order to be considered handled. The default callback interval is 24 (hours), but you may enter your own value, as shown below:
Reporting_option_ent_2 |
---|
Value1 | Callback interval |
---|
Value2 | 24 |
---|
|
HTML |
---|
<a id="Call frequency"></a> |
Call frequency
This option determines how frequently a call must have been dialled in order to feature in the results of the report. For example, to include only phone numbers that have been dialled twenty times or more, enter 20 as the minimum frequency, as shown below:
Reporting_option_ent_2 |
---|
Value1 | Call frequency |
---|
Value2 | 20 |
---|
|
HTML |
---|
<a id="Exclude weekends"></a> |
Exclude weekends
To exclude weekend calls from your report's results, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Exclude weekends |
---|
Value2 | No |
---|
|
HTML |
---|
<a id="Exclude transfers"></a> |
Exclude transfers
To exclude transferred calls from your report's results, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Exclude transfers |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Group results by"></a> |
Group results by
Choose from the drop-down list whether to group your results by CLI or dialled number.
Reporting_option_ent_1 |
---|
Value1 | Group results |
---|
Value2 | Dialled number |
---|
|
HTML |
---|
<a id="Hide unused"></a> |
Hide unused
This option allows you to exclude unused extensions from your report's results.
Reporting_option_ent_1 |
---|
Value1 | Hide unused |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Hide contacts"></a> |
Hide contacts
This option allows you to hide the names associated with dialled numbers, CLIs and account codes, as defined in your web user's contacts list. To show only the phone number, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Hide contacts |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Hide charges"></a> |
Hide charges
This option allows you to hide any charges applied to your report. To hide charges, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Hide charges |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Ignore missed"></a> |
Ignore missed
Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds, enter
. Reporting_option_ent_2 |
---|
Value1 | Ignore missed calls shorter than |
---|
Value2 | 3 |
---|
|
HTML |
---|
<a id="Include internal"></a> |
Include internal
To include internal calls in your report's results, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Include internal |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Notes only"></a> |
Notes only
If you want your search results to include only calls that have notes associated with them, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Notes only |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Rank data by"></a> |
Rank data by
Select from the drop-down list the criteria by which you want to order the report's results.
Criteria | Description |
---|
Number of calls | Order results based on the number of calls Reporting_option_ent_1 |
---|
Value1 | Rank data by |
---|
Value2 | Number of calls |
---|
|
|
Cost | Order results based on the cost of calls Reporting_option_ent_1 |
---|
Value1 | Rank data by |
---|
Value2 | Cost |
---|
|
|
Dialled number | Order results based on dialled number Reporting_option_ent_1 |
---|
Value1 | Rank data by |
---|
Value2 | Dialled number |
---|
|
|
Location | Order the results based on location Reporting_option_ent_1 |
---|
Value1 | Rank data by |
---|
Value2 | Location |
---|
|
|
HTML |
---|
<a id="Sort order"></a> |
Sort order
Select from the drop-down list if you want your report's results to appear in ascending or descending order.
Reporting_option_ent_1 |
---|
Value1 | Sort order |
---|
Value2 | Ascending |
---|
|
HTML |
---|
<a id="Sort results by"></a> |
Sort results by
Select from the drop-down list the column by which you want to sort your report's results.
Reporting_option_ent_1 |
---|
Value1 | Sort results by |
---|
Value2 | Total duration |
---|
|
HTML |
---|
<a id="Scored only"></a> |
Scored only
This option allows you to include only calls that have a score associated with them, e.g. calls that have already been listened to and scored.
Reporting_option_ent_1 |
---|
Value1 | Scored only |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Summary only"></a> |
Summary only
To show only a summary of calls, instead of an itemised list, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Summary only |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Show legs"></a> |
Show legs
To show the legs of transferred calls, select the
option from the drop-down list. A Inlineimage |
---|
URL | /download/attachments/1310815/add_button.png |
---|
|
icon will be displayed next to any call with associated call legs. HTML |
---|
<a id="Show account codes"></a> |
Show account codes
Select this option to display any associated account codes as an additional column in this report.
Reporting_option_ent_1 |
---|
Value1 | Show account code |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Show 'Do not log'"></a> |
Show 'Do not log'
This option allows you to include in your results devices whose status is set to not log calls.
Reporting_option_ent_1 |
---|
Value1 | Show "Do not log" devices |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Show unconnected calls"></a> |
Show unconnected calls
To show unconnected calls in the report's results, select the
option from the drop-down list, as shown below: Reporting_option_ent_1 |
---|
Value1 | Show unconnected calls |
---|
Value2 | Yes |
---|
|
HTML |
---|
<a id="Thresholds"></a> |
Thresholds
This option allows you to define your response target threshold(s) by entering comma-separated values in the text box provided. The example below shows response time targets for calls answered within 5, 10 and 20 seconds, respectively.
Reporting_option_ent_2 |
---|
Value1 | Thresholds |
---|
Value2 | 5,10,15 |
---|
|