| HTML |
|---|
<p>Unlike Filters, Options differ depending on the report being run. Some
reports do not have any options. Because all options are not available
on all reports, only the options that can be used with the report
selected will be shown. You can see below the differences between
the options available at <span class="reference">Frequent numbers</span>
and <span class="reference">Unused devices</span> report, respectively.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/different_options.png" alt="Options" />
<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>
<p>A list with all the report options available can be seen below:</p>
<h4>Exclude transfers</h4>
<p>Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Exclude weekends</h4>
<p>This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Call frequency</h5>
<p>........................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_frequency.png" alt="Call frequency" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Rank data by</h5>
<p>........................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/rank_data_1.png" alt="Rank data by" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Number of calls: </span>............</li>
<li><span class="keyword">Cost: </span>............</li>
<li><span class="keyword">Dialled number: </span>............</li>
<li><span class="keyword">Duartion: </span>............</li>
<li><span class="keyword">Location: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Thresholds</h5>
<p>When running a report like, for example a Target response report, you may want to define your own thresholds. You can do this by entering the response thresholds you want to report on in seconds as shown below. This will show the response times for calls answered within 10, 20 and 30 seconds, respectively.
</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/thresholds.png" alt="Thresholds" />
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Group results by</h5>
<p>........................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/group_results_frequent_numbers.png" alt="Group results by" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Dialled number: </span>............</li>
<li><span class="keyword">CLI: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Hide unused</h5>
<p>This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension,
simply select <span class="keyword">Yes</span>, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_unused.png" alt="Hide unused" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Hide contacts</h5>
<p>This allows you to show the number only and not any associated contact name that you may have attached to the number.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contacts.png" alt="Hide contacts" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Hide charges</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_charges.png" alt="Hide charges" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Show unconnected</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_unconnected.png" alt="Scored only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Show account code</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_account_code.png" alt="Show account code" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Show unconnected</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_unconnected.png" alt="Scored only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Show "Do not log"</h5>
<p>..........................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/do_not_log.png" alt="Show Do not log" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Sort results by</h4>
<p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_busy_channels.png" alt="Sort results by" />
<ul class="content">
<li><span class="keyword">Time slot: </span>...............................
</li>
<li><span class="keyword">Max busy: </span>..................................
</li>
<li><span class="keyword">Average busy: </span>....................................................
</li>
<li><span class="keyword">Total duration: </span>Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Sort order</h4>
<p>Decide if you would like the results displayed in ascending or descending order.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Ascending: </span>............</li>
<li><span class="keyword">Descending: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Ignore missed</h4>
<p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a <span class="reference">Missed calls</span> report.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignore_missed.png" alt="Ignore missed" />
<p>As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.</p>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Audio only</h4>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Notes only</h4>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h4>Scored only</h4>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Summary only</h5>
<p>When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing all calls, select this option.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/summary_only.png" alt="Summary only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Include internal</h5>
<p>................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/include_internal.png" alt="Include internal" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Callback interval</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/callback_interval.png" alt="Callback interval" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h2>Added Options</h2>
<p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" />
<h2>Delete an Option</h2>
<p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" /> |
The Options parameter allows you to further narrow down your report results, by excluding certain types of call or sorting the results in a particular manner.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/1540135/options_1.png |
|---|
|
These options are specific to the type of report you are running and differ between report types.
| Options_box |
|---|
| Task1 | Audio only |
|---|
| Task2 | Callback interval |
|---|
| Task3 | Call frequency |
|---|
| Task4 | Exclude weekends |
|---|
| Task6 | Group results by |
|---|
| Task22 | Thresholds |
|---|
| Task13 | Rank data by |
|---|
| Task5 | Exclude transfers |
|---|
| Task21 | Show unconnected calls |
|---|
| Task12 | Notes only |
|---|
| Task8 | Hide contacts |
|---|
| Task11 | Include internal |
|---|
| Task10 | Ignore missed |
|---|
| Task7 | Hide unused |
|---|
| Task9 | Hide charges |
|---|
| Task20 | Show 'Do not log' |
|---|
| Task19 | Show account codes |
|---|
| Task18 | Show legs |
|---|
| Task17 | Summary only |
|---|
| Task16 | Scored only |
|---|
| Task15 | Sort results by |
|---|
| Task14 | Sort order |
|---|
|
| HTML |
|---|
<a id="Audio only"></a> |
Audio only
This option allows you to include in your results only calls that have an associated voice recording.
| Reporting_option_ent_1 |
|---|
| Value1 | Audio only |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Callback interval"></a> |
Callback interval
This option allows you to define, in hours, the time window in which a call must be responded to, in order to be considered handled. The default callback interval is 24 (hours), but you may enter your own value, as shown below:
| Reporting_option_ent_2 |
|---|
| Value1 | Callback interval |
|---|
| Value2 | 24 |
|---|
|
| HTML |
|---|
<a id="Call frequency"></a> |
Call frequency
This option determines how frequently a call must have been dialled in order to feature in the results of the report. For example, to include only phone numbers that have been dialled twenty times or more, enter 20 as the minimum frequency, as shown below:
| Reporting_option_ent_2 |
|---|
| Value1 | Call frequency |
|---|
| Value2 | 20 |
|---|
|
| HTML |
|---|
<a id="Exclude weekends"></a> |
Exclude weekends
To exclude weekend calls from your report's results, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Exclude weekends |
|---|
| Value2 | No |
|---|
|
| HTML |
|---|
<a id="Exclude transfers"></a> |
Exclude transfers
To exclude transferred calls from your report's results, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Exclude transfers |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Group results by"></a> |
Group results by
Choose from the drop-down list whether to group your results by CLI or dialled number.
| Reporting_option_ent_1 |
|---|
| Value1 | Group results |
|---|
| Value2 | Dialled number |
|---|
|
| HTML |
|---|
<a id="Hide unused"></a> |
Hide unused
This option allows you to exclude unused extensions from your report's results.
| Reporting_option_ent_1 |
|---|
| Value1 | Hide unused |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Hide contacts"></a> |
Hide contacts
This option allows you to hide the names associated with dialled numbers, CLIs and account codes, as defined in your web user's contacts list. To show only the phone number, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Hide contacts |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Hide charges"></a> |
Hide charges
This option allows you to hide any charges applied to your report. To hide charges, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Hide charges |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Ignore missed"></a> |
Ignore missed
Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds, enter
.| Reporting_option_ent_2 |
|---|
| Value1 | Ignore missed calls shorter than |
|---|
| Value2 | 3 |
|---|
|
| HTML |
|---|
<a id="Include internal"></a> |
Include internal
To include internal calls in your report's results, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Include internal |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Notes only"></a> |
Notes only
If you want your search results to include only calls that have notes associated with them, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Notes only |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Rank data by"></a> |
Rank data by
Select from the drop-down list the criteria by which you want to order the report's results.
| Criteria | Description |
|---|
Number of calls | Order results based on the number of calls | Reporting_option_ent_1 |
|---|
| Value1 | Rank data by |
|---|
| Value2 | Number of calls |
|---|
|
|
Cost | Order results based on the cost of calls | Reporting_option_ent_1 |
|---|
| Value1 | Rank data by |
|---|
| Value2 | Cost |
|---|
|
|
| Dialled number | Order results based on dialled number | Reporting_option_ent_1 |
|---|
| Value1 | Rank data by |
|---|
| Value2 | Dialled number |
|---|
|
|
| Location | Order the results based on location | Reporting_option_ent_1 |
|---|
| Value1 | Rank data by |
|---|
| Value2 | Location |
|---|
|
|
| HTML |
|---|
<a id="Sort order"></a> |
Sort order
Select from the drop-down list if you want your report's results to appear in ascending or descending order.
| Reporting_option_ent_1 |
|---|
| Value1 | Sort order |
|---|
| Value2 | Ascending |
|---|
|
| HTML |
|---|
<a id="Sort results by"></a> |
Sort results by
Select from the drop-down list the column by which you want to sort your report's results.
| Reporting_option_ent_1 |
|---|
| Value1 | Sort results by |
|---|
| Value2 | Total duration |
|---|
|
| HTML |
|---|
<a id="Scored only"></a> |
Scored only
This option allows you to include only calls that have a score associated with them, e.g. calls that have already been listened to and scored.
| Reporting_option_ent_1 |
|---|
| Value1 | Scored only |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Summary only"></a> |
Summary only
To show only a summary of calls, instead of an itemised list, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Summary only |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Show legs"></a> |
Show legs
To show the legs of transferred calls, select the
option from the drop-down list. A | Inlineimage |
|---|
| URL | /download/attachments/1310815/add_button.png |
|---|
|
icon will be displayed next to any call with associated call legs.| HTML |
|---|
<a id="Show account codes"></a> |
Show account codes
Select this option to display any associated account codes as an additional column in this report.
| Reporting_option_ent_1 |
|---|
| Value1 | Show account code |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Show 'Do not log'"></a> |
Show 'Do not log'
This option allows you to include in your results devices whose status is set to not log calls.
| Reporting_option_ent_1 |
|---|
| Value1 | Show "Do not log" devices |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Show unconnected calls"></a> |
Show unconnected calls
To show unconnected calls in the report's results, select the
option from the drop-down list, as shown below:| Reporting_option_ent_1 |
|---|
| Value1 | Show unconnected calls |
|---|
| Value2 | Yes |
|---|
|
| HTML |
|---|
<a id="Thresholds"></a> |
Thresholds
This option allows you to define your response target threshold(s) by entering comma-separated values in the text box provided. The example below shows response time targets for calls answered within 5, 10 and 20 seconds, respectively.
| Reporting_option_ent_2 |
|---|
| Value1 | Thresholds |
|---|
| Value2 | 5,10,15 |
|---|
|