These instructions help you configure your Avaya EuroGeneris phone system to work with TIM PlusEnterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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The Avaya EuroGeneris has multiple SMDR output options and formats. TIM Enterprise requires the SMDR output type to be set to customized and the format to Format 5 rows 80 columns. For more information about the output and configuration of your SMDR data, contact your system maintainer.
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<a id="Install NetPBX><NetPBX"></a> |
Installing NetPBX
The Avaya EuroGeneris phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise, you first need to install the netpbx software. For setup instructions, click on the link below:
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- Click on the tab.
- Choose Locate the PBX object you want to configure and click in the Directory, right-click on it and select Properties.
- A new window will open. In the tab, select , displaying the general properties of your PBX object. Select Avaya EuroGeneris from the Data format list and tick the the
box, as shown below:Keywordmacro Label Keep a local backup of data Screenshotmacro Border false URL /download/attachments/3670102/avaya_eurogeneris_1.png - In Click on the tab , and select No connection required from the Connection method list.
- Click on the button to apply the settings.
Screenshotmacro Border false URL /download/attachments/3670102/avaya_eurogeneris_2.png
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<p>These instructions should assist in configuring your Avaya EuroGeneris to
work with TIM Enterprise. If you are not familiar with PBX
configuration, please contact your system maintainer.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=158>Connection information</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Connection type</b></td>
<td class="confluenceTd"><b>Serial Output: </b>
As the Avaya EuroGeneris sends CDR information via a serial connection which is located on Avaya EuroGeneris unit itself, you will need to directly connect a serial cable from the Avaya EuroGeneris to
the PC that NetPBX is installed and running on.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cable configuration</b></td>
<td class="confluenceTd">Null-mode/Crossover or Straight-through. Please check your Avaya EuroGeneris manual.
</td>
</tr>
</tbody>
</table>
<h2>Configuring CDR</h2>
<p>The Avaya EuroGeneris has multiple outputs for CDR. To configure the
CDR output you need to speak to your system maintainer. You need to
inform them that the CDR output should be set to <span class="keyword">customized</span> and the
format should be <span class="keyword">Format 5 rows 80 columns</span>.</p>
<h2>Configuring TIM Enterprise</h2>
<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya EuroGeneris:</p>
<ol>
<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya EuroGeneris'.</li>
<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
<li>From the <span class="button no_margin">General</span> settings tab select your <span class="keyword">Avaya EuroGeneris</span> family PBX model from the list.</li>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_eurogeneris_1.png" alt="Avaya EuroGeneris" />
<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">No connection required</span> from the <span class="reference">Connection method</span> list.</li>
<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_eurogeneris_2.png" alt="Avaya EuroGeneris" />
</ol> |