<p>To configure the User's properties, simply left-click on it and select <span class="button">Properties</span> from the pop-up menu, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/user_properties_1.png" alt="User properties" />

<h2>General properties</h2>

<p>Simply enter the user's details as shown in the screen below. If you export all the user properties 
and provide us with a list, we can write a script to import and save on 
configuration time.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/user_properties_2.png" alt="User properties" />

<table class="confluenceTable">
    <tbody>
        <tr>
            <th class="confluenceTh" width=128>Field</th>
            <th class="confluenceTh">Description</th>
        </tr>
        <tr>
            <td class="confluenceTd"><b>Host</b></td>
            <td class="confluenceTd">Type in the IP address of the system you are connecting to. For a listening connection, this is typically left blank although it can be configured to restrict incoming data from a 
			specific IP address.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Port</b></td>
            <td class="confluenceTd">Enter to port number that the data will be received here.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Username</b></td>
            <td class="confluenceTd">If a username is required, enter the username here.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Password</b></td>
            <td class="confluenceTd">If a password is required, enter the password here.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Connection script</b></td>
            <td class="confluenceTd">Where a connection script is required, you may select from the following options:- 
				<ul class="table">
					<li></li>
					<li></li>				
					<li></li>
					<li></li>
					<li></li>
					<li></li>
					<li></li>
					<li></li>
					<li></li>				
					<li></li>
					<li></li>
					<li></li>
					<li></li>
					<li></li>
				</ul>
			</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>DSN name</b></td>
            <td class="confluenceTd">Enter the <acronym title="Database Source Name">DSN</acronym> name here.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Frequency</b></td>
            <td class="confluenceTd">Enter the connection frequency here i.e. how often it polls the DSN connection.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>DB Script</b></td>
            <td class="confluenceTd">Enter the DB script here. If you are unaware of the DB script required for your particular PBX/Switch, e-mail us at <a href="mailto:support@tri-line.com">support@tri-line.com</a> and we will provide.</td>
        </tr>
	</tbody>
</table>

<a id="Overview"></a>

Overview

To configure a site, go to the Directory screen, select the site you want to configure and click on the Properties button at the top-right of the panel, as shown below:

The following window will appear, where you can configure the properties of your site:

Each tab in the

<a id="PBX"></a>

PBX

The

For all connection types

For listening connections

For active connections

For FTP transfer connections

For DSN connections

For RADIUS connections

For SysLog connections

<a id="Options"></a>

Options

The 

Save a backup of any data received from this PBX

TIM Plus allows you to save a backup of any call logging data received from your telephone system(s).

To enable backups, tick the 

Timestamp received data

TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.

Binary data

Select this option if your telephone system sends call records in a non-textual format.

Delay processing of received data

Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.

<a id="Inactivity"></a>

Inactivity

The

Enable inactivity timer

Select this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.

Reset connection on inactivity

TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.

Exclude days and hours from inactivity monitoring

Tick the box alongside the days and hours when it is legitimate that no call activity takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.

<a id="LCR"></a>

LCR

The 

Adding LCR codes

To add an LCR code, enter it in the LCR digits field and select its associated tariff table from the drop-down list, as shown above.

Removing LCR codes

To remove an LCR code, click on the Image Added icon alongside it.

<a id="Tariff"></a>

Tariff

The

<a id="Alarms"></a>

Alarms

TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.

Dialled number alarm

An alarm can be activated when a full or partial number is dialled. To add a series of full or partial numbers, separate each one with a comma, as shown above. An example might be 

Cost alarm

An alarm can be activated when a call exceeds a specific cost.

Duration alarm

An alarm can be activated when a call exceeds a predetermined duration, specified in seconds.

Missed call alarm

E-mail notifications of missed calls can be activated, by ticking the Enable missed call alarms for this site option.

Delivering the alarm notification

To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple email addresses, separate each one with a semicolon.