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The Call view screen displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM Plus. The call list is arranged so that the most recent calls are at the top of the list.
All calls are colour coded with the colour coding defining the call type represented as follows:
- Green: Incoming calls
- Blue: Outgoing calls
- Gray: Internal calls
- Red: Abandoned DDI calls (direct dial in)
Each column header displayed in the Call view list is described in the table below:
| Field name | Description |
|---|---|
| Date | The date the call started |
| Time | The time the call started |
| Extn | The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead |
| Dialled Number/CLI | The information displayed in this field is determined by the type of call:
|
| Destination | The information displayed in this field is determined by the type of call:
|
| Trunk | The trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as 0 |
| Account | The account code associated with the call, if applicable |
| Tariff | The name of the tariff table that was used to cost the call, e.g. BT, C&W, Energis etc. |
| Duration | The duration of the call (in hours, minutes and seconds) |
| Cost | The cost of the call, for outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00 |
This screen shows the most recent calls output from your telephone system. All you have to do is to click on the 
button on the function button panel of the main screen. Calls will scroll down the screen with the most recent at the top, as demonstrated below:
All calls are colour coded with the colour coding defining the call type represented as follows:
- Green: Incoming calls
- Blue: Outgoing calls
- Gray: Internal calls
- Red: Abandoned DDI calls (direct dial in)
Here is a brief description of each column in the Call View screen:
| Fild name | Description |
|---|---|
| Date | The date the call was made on. |
| Time | The time the call began. |
| Extn | The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead. This feature can be disabled if you prefer to have the extension number only displayed. |
| Dialled Number/CLI | For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number that was dialled. For inbound calls the number of the caller (Caller Line ID/CLI) will be displayed (assuming it hasn't been withheld). |
| Destination | For outgoing calls the destination
that was dialled is shown. For incoming calls the action of the
incoming call is shown instead e.g. answered, abandoned etc.
Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination. Incoming calls are displayed in normal brackets ( ) and an indication of whether the call was answered, abandoned or transferred. |
| Trunk | The number of the trunk or line used to carry the call will be shown here. Where the call is to an internal extension on the same PBX you will note that the trunk number will be shown as 0, since no external trunk was used to carry the call. |
| Account | If you use account codes, the account code that was assigned to the call will be shown here. |
| Tariff | This field shows which telecom carrier was used to route the call, for example BT, C&W, Energis etc. |
| Duration | Shows the duration of the call in hours, minutes and seconds format 00:00:00. |
| Cost | The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00. |