Avaya Network Alchemy

These instructions help you configure your Avaya Network Alchemy to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  The SMDR data is outputted to a file

Support Files

  Avaya Network Alchemy.TDT
  Avaya Network Alchemy.TDS

Required Tasks

  Configure the SMDR output
  Configure Avaya Call Log
  Configure TIM Plus

Configuring your SMDR output

The Avaya Network Alchemy uses the Avaya Call Log software to configure the SMDR data. As the application will be outputting the data to a file, the installation of the Avaya Call Log software needs to be performed on the same machine as TIM Plus. If you don't have a copy of the Avaya Call Log application, you should be able to get this from your Avaya Administration CD, otherwise speak to your system maintainer and they should be able to supply you with a copy of the software.

NOTE The Avaya Call Log software is not running as a service, therefore you need to ensure the application is never shut down in order to receive all of the SMDR data from the phone system.

Configuring Avaya Call Log

Please follow the below instructions to configure the Avaya Call Log:

1. Start the Avaya Call Log application.
2. From the File menu option, click on Select Unit button.
3. In the first field enter the IP address of your Avaya Network Alchemy.
4. In the second field enter the password for your Avaya Network Alchemy and click the OK button.
5. Click on File menu option and click on Log Option and the Select Logging Information window will open.
6. Click on the Periodic radio button.
7. Now in the Log Filename field enter the following: C:\program file\tri-line\tim plus\spool\data.{sitecode}. To find out what your sitecode is, browse to TIM Plus, click on the Directory tab and hover over the site you want to send the data to. The site code should appear as shown in the screenshot below:
   
   
8. Click on the OK button to apply the settings.

Here is an example of how the option Select Logging Information should be configured:

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to receive SMDR data from your Avaya Network Alchemy:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
3. Click on the site configured during the setup wizard and click Properties.
   
   
4. Within the Site Properties window, select Avaya Network Alchemy from the PBX model drop-down list.
5. In the Connection method field select No connection required from the drop-down list.
6. Click on the Save button to apply the changes.

These instructions should assist in configuring your Avaya Network Alchemy to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

Below you will find instructions on how to configure the SMDR output for the Avaya Call Log.

Obtaining & Configuring Avaya Call Log

If you don't already have a copy of the Avaya Call Log, you can get a copy from the Administration CD. If you don't have this, you will need to speak to your system installer/maintainer and they should be able to supply you with it. The Avaya Call Log doesn't run as a service, so for you to receive all SMDR, the Avaya Call Log application needs to be running constantly and it needs to be on the same machine as TIM Plus.

Please follow the below instructions on how to configure the Avaya Call Log:

1. Start the Avaya Call Log application.
2. Click on File menu option and click on Select Unit.
3. In the first field enter the IP address of your Avaya Network Alchemy.
4. In the second field enter the password for your Avaya Network Alchemy and click the OK button.
5. Click on File menu option and click on Log Option and the Select Logging Information window will open.
6. Click on the Periodic radio button.
7. Now in the Log Filename field enter the following: C:\program file\tri-line\tim plus\spool\data.{sitecode}. If you have used the installation wizard then the sitecode should be 1. If you haven't used the wizard, you can check the site code by browsing to TIM Plus, click on the Directory tab and hover over the site and the site code will appear.
8. Click on the OK button.

Here is an example of how the Select Logging Information should be configured:

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya Network Alchemy:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
3. Click on the site configured during the setup wizard and click Propertiesor create a new site and click Properties.

4. Within the Site Properties window, select Avaya Network Alchemy from the PBX model drop-down list.
5. In the Connection method field select No connection required from the drop-down list.
6. Finally, click on the Save button.