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These instructions help you configure your Avaya Norstar to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Enterprise establishes a serial connection with this PBX.

Support Files
  Avaya Norstar.TDT
  Avaya Norstar.TDS
Required Tasks
  Configure the SMDR output
  Install NetPBX
  Configure TIM Enterprise

To obtain the Avaya Norstar.TDT and Avaya Norstar.TDS support files, contact our Technical Support team.

Configuring your SMDR output

Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You must perform these operations from a system programming phone:

  1. On your programming phone, press the Feature key, followed by 9* 2 to access the CLI menu.
  2. Press Next to display the Printer settings showing the baud rate that the data is sent at. To change this value, select Change and choose a new baud rate.
  3. Press Next to display the Format settings.  Ensure this is set to Norstar.
  4. Press Next to show Report settings.  Ensure this is set to All.
  5. Press the Rls button to complete the programming steps.

Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Plus.  To collect serial data, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configure TIM Enterprise

 

 

 

These instructions should assist in configuring your Avaya Norstar to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Connection information Description
Connection type Serial Output: The Avaya Norstar requires a CLI2 box. If you don't have one you should speak to your system maintainer to purchase one. Avaya Norstar PBX sends SMDR information via a serial connection. You will need to directly connect a serial cable from the CLI2 box to the PC that NetPBX is installed and running on.
Cable configuration Null-modem/Crossover.

Configuring your CDR

Below you will find instructions on how to configure your Avaya Norstar to output CDR to TIM Enterprise. You will need to do this from a system programming phone:

  1. On your programming phone, press the Feature key and then 9* 2 to access the CLI menu.
  2. Press Next and you will see Printer and the current baud rate that the data is sent. If want to change this, select Change and select the new baud rate.
  3. Press Next and you will see Format. Select Change and set it to Norstar.
  4. Press Next and you will see Report. Please leave this as the default which is All.
  5. Now press the Rls button as the programming is complete.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya Norstar:

  1. Browse to TIM Enterprise as normal and login with your credentials.
  2. Click on the Directory tab.
  3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya Norstar'.
  4. Left-click on it and select Properties.
  5. From the General settings tab select Avaya Norstar from the PBX model list.
    6. Avaya Norstar
  6. In the Connection tab select No connection required from the Connection method list.
  7. Finally, click on the Save button.
    8. Avaya Norstar
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