Call view

The Call view screen displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM Plus. The call list is arranged so that the most recent calls are at the top of the list.

All calls are colour coded with the colour coding defining the call type represented as follows:

Green: Incoming calls
Blue: Outgoing calls
Gray: Internal calls
Red: Abandoned DDI calls (direct dial in)

Each column header displayed in the Call view list is described in the table below:

Field name	Description
Date	The date the call started
Time	The time the call started
Extn	The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead
Dialled Number/CLI	The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller, if available for incoming internal calls, this shows the extension number that was dialled for outgoing calls, this shows the dialled number
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list for internal calls, this shows the extension that was dialled
Trunk	The trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as 0
Account	The account code associated with the call, if applicable
Tariff	This field shows which telecom carrier was used to route the call, for example BT, C&W, Energis etc.
Duration	Shows the duration of the call in hours, minutes and seconds format 00:00:00
Cost	The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00

This screen shows the most recent calls output from your telephone system. All you have to do is to click on the button on the function button panel of the main screen. Calls will scroll down the screen with the most recent at the top, as demonstrated below:

All calls are colour coded with the colour coding defining the call type represented as follows:

Green: Incoming calls
Blue: Outgoing calls
Gray: Internal calls
Red: Abandoned DDI calls (direct dial in)

Here is a brief description of each column in the Call View screen:

Fild name	Description
Date	The date the call was made on.
Time	The time the call began.
Extn	The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead. This feature can be disabled if you prefer to have the extension number only displayed.
Dialled Number/CLI	For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number that was dialled. For inbound calls the number of the caller (Caller Line ID/CLI) will be displayed (assuming it hasn't been withheld).
Destination	For outgoing calls the destination that was dialled is shown. For incoming calls the action of the incoming call is shown instead e.g. answered, abandoned etc. Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination. Incoming calls are displayed in normal brackets ( ) and an indication of whether the call was answered, abandoned or transferred.
Trunk	The number of the trunk or line used to carry the call will be shown here. Where the call is to an internal extension on the same PBX you will note that the trunk number will be shown as 0, since no external trunk was used to carry the call.
Account	If you use account codes, the account code that was assigned to the call will be shown here.
Tariff	This field shows which telecom carrier was used to route the call, for example BT, C&W, Energis etc.
Duration	Shows the duration of the call in hours, minutes and seconds format 00:00:00.
Cost	The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00.