Call view

The Call view screen displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM Professional. The call list is arranged so that the most recent calls are at the top of the list.

Each call type is colour-coded using a system-wide colour scheme, as follows:

Green: Incoming calls
Blue: Outgoing calls
Gray: Internal calls
Red: Abandoned DDI calls (direct dial in)

Each column header displayed in the Call view list is described in the table below:

Field name	Description
Date	The date the call started
Time	The time the call started
Extn	The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead
Dialled Number/CLI	The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller, if available for incoming internal calls, this shows the extension number that was dialled for outgoing calls, this shows the dialled number
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list for internal calls, this shows the extension that was dialled
Trunk	The trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as 0
Account	The account code associated with the call, if applicable
Tariff	The name of the tariff table that was used to cost the call, e.g. BT, C&W
Duration	The duration of the call (in hours, minutes and seconds)
Cost	The cost of the call, for outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00