Live Call View 1

This screen shows the most recent calls output from your telephone system. Calls will scroll down the screen with the most recent at the top as demonstrated below:

All calls are colour coded with the colour coding defining the call type represented as follows:

Green: Incoming calls
Blue: Outgoing calls
Gray: Internal calls
Red: Abandoned DDI calls (direct dial in)

Here is a brief description of each column in the Live Call View screen:

Fild name	Description
Date	The date the call was made on.
Time	The time the call began.
Extension	The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead. This feature can be disabled if you prefer to have the extension number only displayed.
Dialled Number	If you are looking for calls to a specific number, type the number in here. If you enter a partial number e.g. 07828, it will find all numbers beginning with the digits 07828.
Destination	For outgoing calls the destination that was dialled is shown. All National, International and Mobile numbers are shown. Where you have added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name. Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination. For Incoming calls the name of the user whose extension answered the call is shown. If the user has not been allocated a name, the extension number is shown.
Trunk	The number of the trunk or line used to carry the call will be shown here. Where the call is to an internal extension on the same PBX you will note that the trunk number will be shown as 0, since no external trunk was used to carry the call.
Tariff	The name of the tariff/carrier used to cost the call e.g. BT.
Tariff	If you use account codes, the account code that was assigned to the call will be shown here.
Duration	Shows the duration of the call in hours, minutes and seconds format 00:00:00.
Cost	The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '00.00'.
CLI	If you are looking to find calls that came in from a particular number, type the caller line identification number in here. As with Dialled number, you may enter partial numbers.
Source name	The name of the person who made the call.
Source ID	The ID of the person who made the call.
Destination name	The name of the destination called e.g. Manchester, Tri-Line, London.
Destination ID	The ID of the destination called e.g. 020 7265 2697.
Tariff band	The tariff band is the classification which we apply to groups of numbers e.g. International, National, Mobile etc.
Account code	The account code associated with the call.
LCR Digits	The LCR digits used to route the call over an alternative carrier.
Trunk access code	The trunk access code used.
Data source	The location where the call originated.
Call reference	Any call reference number associated with this call.
Voice location	The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.
Voice filename	This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.