Options

Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. You can see below the differences between the options available at Frequent numbers and Unused devices report, respectively.

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

A list with the available options for the Busy channels report can be seen below:

Exclude transfers

Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Exclude weekends

This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select Yes as your option.

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Sort results by

When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:

• Time slot: ...............................
• Max busy: ..................................
• Average busy: ....................................................
• Total duration: Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.

Once your option is selected, press the Add button to add it to the report.

Sort order

Decide if you would like the results displayed in ascending or descending order.

As shown above, you have the following two options:

• Ascending: ............
• Descending: ............

Once your option is selected, press the Add button to add it to the report.

Ignore missed

You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a Missed calls report.

As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.

Once your option is selected, press the Add button to add it to the report.

Audio only

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Notes only

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Scored only

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Added Options

Once your options are added, they will appear under the Options section, as shown below:

Delete an Option

In order to delete an option, just select it with your mouse and click on the button above it, as shown below: