Options

Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. All options are not available on all reports, therefore only the options that can be used with the report selected will be shown.

For example, the screenshots below show the differences between the options available on the Frequent numbers report on the left and Unused devices report on the right.

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

A list with all the report options available can be seen below:

Exclude transfers

Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Exclude weekends

This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select Yes as your option.

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Call frequency

........................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Rank data by

........................................................................................................

As shown above, you have the following two options:

• Number of calls: ............
• Cost: ............
• Dialled number: ............
• Duartion: ............
• Location: ............

Once your option is selected, press the Add button to add it to the report.

Thresholds

When running a report like, for example a Target response report, you may want to define your own thresholds. You can do this by entering the response thresholds you want to report on in seconds as shown below. This will show the response times for calls answered within 10, 20 and 30 seconds, respectively.

Once your option is selected, press the Add button to add it to the report.

Group results by

........................................................................................................

As shown above, you have the following two options:

• Dialled number: ............
• CLI: ............

Once your option is selected, press the Add button to add it to the report.

Hide unused

This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension, simply select Yes, as shown below:

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Hide contacts

This allows you to show the number only and not any associated contact name that you may have attached to the number.

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Hide charges

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As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Show unconnected

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Show account code

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Show unconnected

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Show "Do not log"

..........................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Sort results by

When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:

• Time slot: ...............................
• Max busy: ..................................
• Average busy: ....................................................
• Total duration: Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.

Once your option is selected, press the Add button to add it to the report.

Sort order

Decide if you would like the results displayed in ascending or descending order.

As shown above, you have the following two options:

• Ascending: ............
• Descending: ............

Once your option is selected, press the Add button to add it to the report.

Ignore missed

You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a Missed calls report.

As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.

Once your option is selected, press the Add button to add it to the report.

Audio only

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Notes only

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Scored only

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Summary only

When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing all calls, select this option.

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Include internal

................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Callback interval

.............................................................................................................................

As shown above, you have the following two options:

• Yes: ............
• No: ............

Once your option is selected, press the Add button to add it to the report.

Added Options

Once your options are added, they will appear under the Options section, as shown below:

Delete an Option

In order to delete an option, just select it with your mouse and click on the button above it, as shown below: