An is the class of objects that allows you to structure the hierarchy of your Directory. The objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.
These units can be placed at any hierarchical level, allowing maximum flexibility when structuring the Directory, e.g. Cost Centres can contain Sites and Sites can contain several Cost Centres.
| Organisation unit | Description |
|---|---|
Any group of channels or lines coming into your organisation. | |
A part of your organisation to which specific rates apply; it can contain other | |
Normally, used to describe a group of smaller units. | |
A segment of your organisation that functions independently. | |
A special type of group that acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes. | |
A section of your organisation, usually designating an office branch. |
Divisions, Cost Centres, Groups and Sites can be used interchangeable in order to reflect your actual organisational structure. |