<p>This screen shows the
most recent calls output from your telephone system. Calls will
scroll down the screen with the most recent at the top as
demonstrated below:</p>
<img src="" />
<p>All calls are colour coded with the colour coding defining the call type
represented as follows:</p>
<ul>
<li><b style="color: #008000;">Green</b>: Incoming calls</li>
<li><b style="color: #000080;">Blue</b>: Outgoing calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #FF0000;">Red</b>: Abandoned DDI calls (direct dial in)</li>
</ul>
<p>Here is a brief description of each column in the Live Call View screen:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Fild name</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date</b></td>
<td class="confluenceTd">The date the call was made on.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Time</b></td>
<td class="confluenceTd">The time the call began.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extension</b></td>
<td class="confluenceTd">The extension number that made or
received the call. If a name has been allocated to the extension
number, this will be displayed instead. This feature can be disabled
if you prefer to have the extension number only displayed.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled Number</b></td>
<td class="confluenceTd">If you are looking for calls to a specific number, type the number in
here. If you enter a partial number e.g. 07828, it will find all numbers
beginning with the digits 07828.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">For outgoing calls the destination that was dialled is shown. All National, International and Mobile numbers are shown. Where you have
added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name.
<p>Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination.</p>
<p>For Incoming calls the name of the user whose extension answered the call is shown. If the user has not been allocated a name, the extension
number is shown.</p></td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk</b></td>
<td class="confluenceTd">The number of the trunk or line used to carry the call will be shown
here. Where the call is to an internal extension on the same PBX you
will note that the trunk number will be shown as 0, since no external
trunk was used to carry the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff</b></td>
<td class="confluenceTd">The name of the tariff/carrier used to cost the call e.g. BT.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff</b></td>
<td class="confluenceTd">If you use account codes, the account
code that was assigned to the call will be shown here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format 00:00:00.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">The cost of the call will be shown for all outgoing calls. Internal and
other types of calls that aren't chargeable, are shown as '00.00'.</td>
</tr>
<tr>
<td class="confluenceTd"><b>CLI</b></td>
<td class="confluenceTd">If you are looking to find calls that came in from a particular number,
type the caller line identification number in here. As with Dialled
number, you may enter partial numbers.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Source name</b></td>
<td class="confluenceTd">The name of the person who made the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Source ID</b></td>
<td class="confluenceTd">The ID of the person who made the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination name</b></td>
<td class="confluenceTd">The name of the destination called e.g. Manchester, Tri-Line, London.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination ID</b></td>
<td class="confluenceTd">The ID of the destination called e.g. 020 7265 2697.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff band</b></td>
<td class="confluenceTd">The tariff band is the classification which we apply to groups of numbers e.g. International, National, Mobile etc.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Account code</b></td>
<td class="confluenceTd">The account code associated with the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>LCR Digits</b></td>
<td class="confluenceTd">The LCR digits used to route the call over an alternative carrier.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk access code</b></td>
<td class="confluenceTd">The trunk access code used.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Data source</b></td>
<td class="confluenceTd">The location where the call originated.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Call reference</b></td>
<td class="confluenceTd">Any call reference number associated with this call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Voice location</b></td>
<td class="confluenceTd">The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box
the recording was associated with.
This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Voice filename</b></td>
<td class="confluenceTd">This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.</td>
</tr>
</tbody>
</table> |