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The Organisation unit section contains the system objects with which you can design the structure of your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as Reporting Collection, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.
 | Divisions, Cost centres, Groups and Sites can be placed at any point in your Directory and can be used interchangeably to better reflect the internal structure of your company. |
| Organisation unit | Description |
|---|---|
Any group of channels or lines coming into your organisation | |
A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division | |
| Division | A part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups |
A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts) | |
A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes | |
A part of your organisation that can function independently, usually a designated office branch |